INFORMATION ABOUT THE TREATMENT OF PERSONAL DATA
This below information is intended for all the persons who visit and interact with this e-commerce website “GFC S.R.L.” where it is possible to buy products owned by this company.
This document describes how the treatment of personal data is handled by the website. These information do not concern other websites, pages or online services reachable via hyper textual links published on website but referring to external domains.
This report is provided pursuant to art. 13 of the EU regulation 2016/679 applicable from the 25th of May 2018 – General Regulation for data protection (hereinafter referred to as RGPD) for people who interact with online services of GFC S.R.L. Via Senna, 33, 50019 Sesto Fiorentino (FI), electronically managed (starting from www.tornabuoni-italy.com website) by 16DEE di Edoardo Scarpellini Via Valdera P. 187 – 56038 Ponsacco (PI) Vat number 02129640500 Pec firstname.lastname@example.org.
The General Regulation for data protection, or RGDP, is a EU’s regulation that establishes a new regulatory framework for the protection of EU citizens’ personal data. RGDP represents the most significant part of european legislation regarding data protection after the Data Protection Directive by EU in 1995, and it aims to harmonize and bring data protection laws throughout Europe following the rapid technological changes occurred in the last two decades. The Regulation is based on previous European legal frameworks, including the EU data protection directive, introducing new commitments and responsibilities for societies that process personal data and new rights for people and their personal data. Societies based in EU and societies that process personal data of EU residents must respect the RGPD.
THE DATA CONTROLLER
After the visit of this website, data relating to identifies or identifiable persons may be treated.
The data controller is:
In person of its legal representative Mrs. ZHANG MIAO MIAO (fiscal code ZHNMMI83S70Z210G)
Registered office: Via Senna, 33, 50019 Sesto Fiorentino (FI)
Vat number 05995970489
LEGAL BASIS OF THE TREATMENT
The personal data indicated on this document is treated by the data controller for the stipulation of a contract where the interested person is part of it or for the stipulation of pre contractual measures upon request of the interested person or for the legitimate interest of data controller who would improve his products and services (art. 6.1 b of Regulation), and for the fulfillment of laws the company “GFC S.R.L.” is subject to (art.6.1 c of Regulation).
Data is also processed for technical online issues as specified in “Types of treated data”.
PURPOSE OF DATA PROCESSING
1. DATA TREATMENT FOR PURPOSES OF ACCESS AND REGISTRATION TO THE STORE AND CONCLUSION OF THE CONTRACT
Concerning these purposes, “GFC S.R.L.” will treat Your personal data:
– to allow you to browse the store as non-logged user;
– to allow you to register on the website by creating, later, an account and to use the
services on the network, including to purchase online products, to enjoy special
promotions and discount coupons and other similar offers;
– to allow you to express, via e-mail confirmation, the desire of receiving our newsletter
about our news, promotions and products;
– to keep and manage your future account for the storing of your data such as personal
data, the history of orders and returns, your delivery and invoice address, specifying that
utility (usable only by account) is not operative;
– to allow you to put the products in the cart and to conclude the purchase contract through
the online store.
The provision of data for the purposes in question is optional: there is no legal or contractual obligation to communicate data, however, as their processing is necessary to allow access to the online Store and/or navigation on the online Store, and/or registration, and/or presentation of the services of management and maintenance of the account, as well as the conclusion of the purchase contract through the online store, the failed communication of data will entail the impossibility for the user to enter, browse, register on the online store and to enjoy services and promotions reserved to registered users, as well as to conclude purchase contracts through the online store.
In particular, concerning these purposes, “GFC S.R.L.” will treat the user data for the time strictly necessary for the development of the individual processing activities (for example the registration data will be treat until the account closure, keeping in mind the technical times required).
2. DATA TREATMENT FOR THE EXECUTION OF THE PURCHASE CONTRACT PURPOSES
Concerning these purposes, “GFC S.R.L.” will treat Your personal data:
– to execute the obligations arising for the treatment subject from the concluded purchase
contract through the online store, such as the delivery of the sold products, with the right to
transfer the necessary data for the dispatch/delivery purpose, only for this aim (address,
phone number and favorite delivery time slot);
– to allow the fulfillment of the obligations arising from your concluded purchase contract
through the online store such as the online payment of the purchased products.
The provision of data for the purposes in question is optional: there is no legal or contractual obligation to communicate data, however, as their processing is necessary to allow the conclusion of the purchase through the online store, the failed communication of data will entail the impossibility for the user to conclude the purchase contract on the online store.
In particular, concerning these purposes, “GFC S.R.L.” will treat the user data for the time strictly necessary for the development of the individual processing activities (for example required time for the execution of the purchase contract, until the delivery of the product, or, in case or delivery failure, until the termination of the contract).
3. DATA TREATMENT BY “GFC S.R.L.” FOR ASSISTANCE OR CUSTOMER CARE PURPOSES
Concerning these purposes, “GFC S.R.L.” will treat Your personal data for general assistance and customer care activities, i.e. for requests of information from users or for complaints.
It is legitimate interest to respond to requests of information and/or reports, and/or disputes and/or complaints from users, to whom we are also required to respond, also following the legislation referred to the Consumer Code, such legitimate interest coincides with the legitimate interest of the users themselves.
The legitimate interest thus identified can therefore be considered prevailing over the fundamental rights and freedoms of the user, even in the light of such reasonable expectations and of the relationship existing between the user and “GFC S.R.L.”, in consideration of the nature of processed data and the coinciding interest of the these two parties.
You have the right to object at any time to the treatment of your personal data for the purpose in question, contacting the company at one of the address indicated in “DATA CONTROLLER”.
In this case the company shall be duty from the further treatment of data for the purpose of customer care, except that shows the existence of legitimate reasons, prevalent on the rights of the user, to proceed with it or to proceed to the assessment, to the exercise or to defense the right in judicial venue.
The provision of data for the purposes in question is optional: there is no legal or contractual obligation to communicate data, however, the failed communication of data and/or the right of opposition may make it impossible to respond to requests, reports, complaints and disputes of users, if the replay involves the processing of such personal data.
Concerning these purposes, “GFC S.R.L.” will treat the user data for the time strictly necessary for the development of the individual processing activities, and therefore for the time necessary to provide the information requested by the user or to respond to his complaints and reports.
4. DATA TREATMENT FOR FRAUD PREVENTION PURPOSES IN CASE OF PAYMENT BY CREDIT CARD OR OTHER ELECTRONIC PAYMENT
Concerning these purposes, “GFC S.R.L.” will treat the users data on the online store with the purpose of manage or block the payment transactions related to fraudulent orders. For this purpose, the company also uses data initially collected for different purposes, whose further treatment for fraud prevention purposes is permitted as it is based on the legitimate interest of “GFC S.R.L.”.
You have the right to object at any time to the treatment of your personal data for the purpose in question, contacting the company at one of the address indicated in “DATA CONTROLLER”.
It constitutes legitimate interest carrying out activities for the purpose of fraud prevention in case of online business interest, including the purpose of respecting the parameters defined by the international circuits relating to the number of fraudulent payment attempts on the e-commerce websites.
The legitimate interest thus identified may coincide with the interest of the persons concerned, who will reasonably expect the data treatment for fraud prevention purposes to their own guarantee.
The provision of data for the purposes in question is optional: there is no legal or contractual obligation to communicate data, the failed communication of data and/or the right of opposition will not entail any consequence for the user regarding the possibility of registering and making purchases on the online store.
5. DATA TREATMENT FOR ADMINISTRATIVE AND TAX PURPOSES
Within the framework of that purpose, “GFC S.R.L.” will treat the users data for the execution of administrative and/or tax purposes, related to the provision of the online store services and to the purchase contract concluded through the online store, such as the accounting records and the tissue of sales invoice.
The provision of data for the purpose in question is compulsory as their treatment is necessary to allow the company to fulfill the legal obligations imposed on it. Any refusal to provide data for this purpose will make it impossible for the user to use the store’s services and to conclude the purchase contract.
For this purpose, “GFC S.R.L.” will treat the users data until the expiration of the legal terms provided for the fulfillment of each administrative, accounting, tax and conservation of documents.
6. DATA TREATMENT TO ALLOW USERS TO EXERCISE THEIR RIGHTS
Within the framework of that purpose, “GFC S.R.L.” will treat the users data to give answers to requests of withdraw right, and/or implementation of conformity legal guarantee and/or other rights arising from the purchase contract concluded on the online store and/or provided by law in relation to this agreement, as well as to carry out necessary activities for refunds, if due, and to answer to requests of exercising the rights regarding the protection of personal data.
The provision of data for the purpose in question is compulsory as their treatment is necessary to allow the company to fulfill the legal obligations imposed on it. Any refusal to provide data for this purpose will make it impossible for the user to exercise his rights.
7. DATA TREATMENT FOR THE PURPOSE OF ASCERTAINING, EXERCISE OR DEFENSE OF A RIGHT
For this purpose, “GFC S.R.L.” will treat the users data to ascertain, exercise or defend a right in all competent offices, in particular:
-to prove the fulfillment of the purchase contract, for the provision of services in the online store and to respond to actions relating to this contract or service, as well as to protect one’s rights in the preliminary stages of the proceeding: in this case the data will be stored for 10 years from the delivery of the product or from the provision of services;
-to prove the permission of exercising the rights provided by the purchase contract, from the law of the regulation: in this case the data will be kept for 5 years from the closure of the case or from the date of exercising the right;
-to prove the validation of complaints and reports: in this case the data will be kept for 3 years from the end of the complain procedure;
The provision of data for the purposes in question is optional: there is no legal or contractual obligation to communicate data.
For this purpose, the company uses data initially collected for different purposes, whose further treatment is permitted, as it is based on legitimate interest of “GFC S.R.L.”, that is based on defense right.
PLACE OF DATA TREATMENT
Data treatment related to the online services take place at the Data controller headquarters and they are treated only by the technical office in charge of the data treatment.
TYPES OF TREATED DATA
– Browsing data
The computer systems and software procedures used for this website acquire, during their normal operation, some personal data and their transmission is implicit in the use of internet communication protocols.
This information is not collected to be associated with identifies subjects, but because of their nature, could allow users to be identified by processing and association with data held by third part.
This category of data includes IP addresses or domain names of computers used by users who visit the website, URI addresses (Uniform Resource Identifier) of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numeric code indicating the status of the response from the server (successful, error, etc…) and other parameters relating to the operating system and the users’s computer environment.
These data are treated only to obtain anonymous statistical information on the use of the website and to check its correct functioning deleting them immediately after the processing. This data could be used to ascertain the responsibility in case of hypothetical computer crimes against the web site: except for this eventuality, the data on the website do not persist for more than seven days and they are deleted immediately after their aggregation.
– Data provided voluntarily by the user
The optional, explicit and voluntary data transmission by e-mail to the addresses indicated on this website entails the acquisition of the address necessary to answer to requests, as well as any other personal data included in the message.
Cookies and other tracking systems
Cookies are not used for user profiling, nor are other tracking methods used.
Session cookies are used (not persistently) strictly to what is necessary for safe and efficient browsing on the internet. The storage of session cookies in terminals or browsers is under the user’s control, whereas on the servers, at the end of the HTTP sessions, information relating to cookies remain recorded in the service logs, with storage times not exceeding seven days like the other browsing data.
DATA TREATMENT METHODS
Personal data are treated by automated tools strictly for the time necessary to achieve the aims of their collection. Specific security measures are used to prevent the loss of data, illicit or incorrect uses and unauthorized access.
“GFC S.R.L.” COMMUNICATES USER’S PERSONAL DATA TO DIFFERENT PARTIES
RESPONSIBLE FOR THE TREATMENT
Personal users data, for purpose indicated above, will be communicated to:
– GFC S.R.L. in the person of its legal representative ZHANG MIAO MIAO
Phone number 0553025033 Pec email@example.com
– 16DEE di Edoardo Scarpellini in person of its legal representative Edoardo Scarpellini
Phone number 0587461016 Pec firstname.lastname@example.org
– Accountant office STUDIO BAMBAGIONI
Phone number 0558735532 email email@example.com
INTERESTED PARTIES’ RIGHTS former art. 15 RGPD EU 2016/679.
– Right of access and correction
The users have the right to obtain from the data controller, in provided cases, the access to personal data and the correction or deletion of them or the limitation of the treatment that concerns them or to oppose the treatment (art. E ss. of Regulation). The user has to contact firstname.lastname@example.org for the implementation of these rights.
– Right to erasure and/or right to restriction of processing
The users have the right to obtain from the data controller the erasion of personal data without unjustified delay, when they are no longer necessary for the purposes listed above, when they are illicitly treatable, in cases of opposition provided by this information notice. This right will not be applied when the data is kept by the controller for the fulfillment of a legal obligation established by national or EU laws, or for the execution of a public interest, or for the assessment of the implementation, or the defense of a right in a court.
The user has the right to restriction in case of accuracy dispute of provide personal data, illicit treatment, as well as in cases of opposition provided by this information note, pending a verification of a possible prevalence of a legitimate interest of the owner.
– Right to complain
Those who believe that the treatment of their personal data, carried out by this website, violates the provisions of the new regulation have the right to complain with the data guarantor for the treatment of your personal data, as envisaged by art. 77 of the regulation, or to address the issue to an appropriate judicial office, pursuant to art. 79 of the Regulation.
SHIPPING AND SHIPPING METHODS
Online shopping is easy, fast and convenient. We ship worldwide directly to your door.
Our shipping takes 1-3 working days for deliveries in Italy and 3-5 working days for EU and rest of the world, from the moment when GFC S.R.L. sends by email the confirmation with tracking number of the shipping. We inform you that in case of festival and holidays the delivery time can change or be on delay.
The shipping costs are calculated before the conclusion of the order. Any customs costs will be charged to the buyer, in case of deliveries outside the EU.
Terms of sale
GENERAL TERMS AND CONDITIONS OF USE AND SALE
GENERAL TERMS AND CONDITIONS OF USE
These pages, their content, their structure and the information transmitted through this website are owned, managed and offered by GFC S.R.L. and they are ruled by general terms and conditions below.
Art. 1 – DEFINITION
The words “the company”, “we”, “us” and “our” are referred to GFC S.R.L. (fiscal code and Vat number 05995970489), registered in Via Senna, 33, 50019, Sesto Fiorentino (FI), phone number 0553025033; e-mail: email@example.com; pec firstname.lastname@example.org.
The online “platform”, named “GFC S.R.L.” visible by clicking on www.tornabuoni-italy.com – where products and services are provided – is under the ownership and control of GFC S.R.L. and managed, maintained, controlled by it.
“Products”: are consumer goods of any kind sold on “GFC S.R.L.” website.
“Services”: are wholesaler, leather factory and production services that can be ordered, supplied, booked, combined and consumed by the final costumer.
“User” or “Buyer”: is the person who purchase goods and services provided by the partner on the website. The user is considered a consumer when the natural person buys the online goods for his own purposes that are not related to any business, commercial, craft or professional activity and this general conditions are fully applicable. The other users that are registered as companies or professionals (owners of VAT number) are named “professionals” who therefore act for purposes related to their professional activity, only the general sales conditions can be applied that do not concern exclusively the consumer.
“Forwarder”, “courier” or “carrier”: is the legal entity responsible for delivering the goods to the consumer.
Art. 2 – NATURE AND PURPOSE OF THE SERVICE
2.1 The company produces products from third parties to sell them through the online platform named “Tornabuoni” visible by clicking on www.tornabuoni-italy.com.
Art. 3 – PRIVACY AND COOKIES
We invite you to read our privacy and our cookies policies that rule the use of the Tornabuoni platform.
Art. 4 – MAILING AND COMMUNICATION
4.1 The user agrees to receive e-mails, communications aimed at the implementation of this contract, by making a purchase on the platform Tornabuoni. E-mails can also be used to provide information of any kind, regardless of the conclusion of the contract. In case of the user does not wish to receive advertising communications from the company, he must change his settings following the procedure indicated on the privacy and cookies policy page.
4.2 In order to complete the purchase successfully, or in order to have a better use of the platform, it is necessary to provide a valid e-mail address. We are not responsible for non-existent or incorrect phone numbers (mobile phone), or e-mails addresses, nor are we obliged to verify their existence or correctness.
Art. 5 – RESPONSIBILITY AND LIMITATIONS
5.1 Without prejudice to limitations and clarifications indicated in the cases provided by these terms and conditions, we will be held liable only for the direct and immediate damages actually suffered, due to failure to comply with the obligations assumed by the company in the implementation of obligations assumed with these general conditions.
5.2 Society undertakes the access to the platform without interruptions and errors. However, due to the nature of the internet, uninterrupted access and the absence of transmission errors cannot be guaranteed. The access to Tornabuoni platform may occasionally be interrupted, suspended or limited to allow repair work, maintenance or the introduction of new activities or services. We will try to limit the frequency and duration of these suspensions and limitations.
5.3 The company is not responsible for third-party failures that affect the functioning of the telematic services, including, for example, speed slowdowns or the failure of traffic to and from consumers or partners. Furthermore, due to the specific structure of the internet network, in which many entities are involved, no guarantee can be offered regarding the constant availability of services. The company will not be responsible for damages deriving from the loss of data or from the impossibility of accessing the internet caused by, or resulting from delays cancelled transmissions or service interruptions. For the same reason, the company is not responsible for errors and/or threats and/or bugs that could occur during the use of the platform. Furthermore, even if the company try its best to protect its online systems and the data contained in it, the company is not responsible for violations of its own systems relating to specific and/or generic attacks carried out by third parties or for the interruption of the services due to causes like sabotage, fires, floods, earthquakes, strikes, faulty operation resulting from the incorrect operation of telephone, electricity and worldwide or national networks such as faults and overloads interruptions.
Art. 7 – THE ACCOUNT
7.1 It is possible to place an order or a reservation even if not registered. If the user uses the platform www.tornabuoni-italy.com as a registered customer, he is required to keep secret the account and password, and to control the access to the computer and his devices, and he agrees to be responsible for all activities that will be carried out with his account and password, within the limits permitted by the applicable legal provision. He undertakes to take all necessary precautions to ensure that his password remains secure and secret and to inform us immediately if he has reason to believe that any third party is aware of your password, or if your password is or is going to be used in an unauthorized way. He is required to ensure that the provided data is correct and complete and to notify us immediately of any change of the information. He can access and update most of the provided information in the “reserved area” of the web site.
It is expressly forbidden for the user to use untruthful or third parties data in the registration action and to make multiple registrations corresponding to the same person. The user relieves GFC S.R.L. from any liability deriving from the issuance of incorrect tax documents due to errors in the data supplied by the user, being him solely responsible for the correct insertion.
7.2 He will not have to use the Tornabuoni platform: (a) in such way as to cause, or be able to cause, interruptions, damages or malfunctions to its functions, or (b) for fraudulent purposes, or otherwise to commit illegal activities, or (c) to cause disturbance, prejudice or apprehension.
7.3 We reserve the right to prevent access to the website and/or to the Tornabuoni platform, to suspend or terminate an account, to remove or modify the contents of the website at our discretion in the event of violation of the applicable legal provisions and of these general conditions of use.
Art. 8 – INTELLECTUAL PROPERTY AND TRADEMARKS
8.1 All existing and available contents on Tornabuoni platform in the form of texts, graphics, logos, icon buttons, images, audio files, digital downloads, data collections and software are under the ownership of the company that owns all the intellectual ownership rights concerning the graphic appearance and the general interface (including the infrastructure) of the platform.
8.2 Graphic material, logos, page headers, icon buttons, the character and trademarks made available through the Via dell’Orto platform are trademarks or distinctive signs of the company. These can be used by the users for the purpose of publicizing the platform and increasing its use but only by quoting the source through the specific reference link and in a way that does not generate confusion among the customers or in any other way that could denigrate, discredit or harm the company. Any use that does not comply with the law or any of the actions mentioned above exercised for different purposes constitute a material violation of our intellectual ownership rights.
8.3 All other trademarks not owned by the company that appear on the platform are property of their respective owners, therefore their use is forbidden without their consent and the company declines all responsibility.
Art. 9 – SERVICE MODIFICATIONS OR CHANGES IN CONDITIONS
We reserve the right to change the platform “Tornabuoni”, policies, these general terms and conditions of use at any time, to offer new products and services or to comply with legal provisions and regulations. You will be subject to the policies of General Terms and Conditions of Use in force when you use the platform Tornabuoni. In the case of any provision of these conditions is considered invalid, null or unenforceable for any reason, this condition will not affect the validity and the effectiveness of the other provisions.
Art. 10 – MINORS
The use of Tornabuoni platform will be allowed to adults.
II GENERAL TERMS AND CONDITIONS OF SALE
The following General terms and conditions of sale that rule the distance sale of products and services through the platform Tornabuoni by accessing the web site www.tornabuoni-italy.com. The user is invited to read carefully these general sales conditions before making any purchase. Once the user has made an order, the aforementioned conditions are considered read and fully accepted by the user, who will be obliged to observe them in their entirety. Online sales are only possible for EU and Great Britain territories. Orders are allowed only to adults according to the regulations of the consumer’s country of residence.
Art. 1 – THE CONTRACT
1.1 With these general terms of sale, GFC S.R.L. sells and the customer buys tangible movable items indicated and offered on the website www.tornabuoni-italy.com. The contract is concluded exclusively online through the access of the CUSTOMER to the website www.tornabuoni-italy.com and the realization of an order according to the procedure foreseen by the website.
1.2 If the user wants to buy one or more products through the platform, he can select them on at a time by adding them to the cart. One all the items have been selected he can proceed with the forwarding of the order. At this point a summary page of the selected products will appear with prices and delivery costs. The user can also choose the method of payment and indicate the recipient and delivery address.
1.3 The sale contract is concluded with the sending by GFC S.R.L. to the CUSTOMER of an order confirmation email. The confirmation email contains the customer’s data and the order number, the price of the goods purchased, the shipping costs and the delivery customer’s delivery address.
THE CUSTOMER undertakes to verify the correctness of the personal data contained in the confirmation email and to communicate to GFC S.R.L. any corrections/changes to be made.
GFC S.R.L. undertakes to describe and present the items sold on the website in the best possible way. Despite of this, some errors, inaccuracies or small differences between the product shown on the website and the real product may emerge. Besides, the pictures of the products presented on www.tornabuoni-italy.com do not constitute a contractual element in question and they have to be considered only as representative.
ART. 2 – PRODUCT IDENTIFICATION AND AVAILABILITY
2.1 The customer sees the characteristics of the goods that are illustrated in the individual product data sheets at the time of the customer’s choice before the conclusion of the purchase.
Before the validation of the order with “payment with obligation”, the CUSTOMER is informed about:
– the total price of the goods including taxes, with the detail of shipping costs and any other costs;
– method of payment;
– the delivery time of the goods by the courier chosen by GFC S.R.L.;
– the conditions, terms and procedures to implement the right to withdrawal (art. 3 of these conditions) as well as the withdrawal form, part B of Legislative Decree 21/2014;
– the information that the customer will have to pay the costs of returning in case of withdrawal;
– the existence of the legal guarantee of conformity for purchased goods;
– the conditions of post sale assistance and commercial guarantees provided by GFC S.R.L.
Art. 3 – TERMS AND PROCEDURES FOR THE IMPLEMENTATION OF THE RIGHT TO WITHDRAWAL
3.1. Without the prejudice to the next art. 5 and to purchases made by users as a professional related to the exercise of its business activity.
The consumer has a period of 14 (fourteen) days to withdraw from the contract. The withdrawal period ends after fourteen days from:
a) in the case of services contracts, from the day of the conclusion of the contract;
b) in the case of sales contracts, from the day on which the consumer, or a third party different from the courier and designed by the consumer, acquires physical possession of the goods, or:
1) in the case of multiple goods ordered by the consumer through a single order and delivered separately, from the day on which the consumer or a third party different from the courier and designed by the consumer, acquires physical possession of the last good.
2) in the case of delivery of multiple lots or pieces, from the day on which the consumer or a third party different from the courier and designed by the consumer, acquires physical possession of the last lot or piece.
3) in the case of contracts for the periodic delivery of goods during a specific period of time, from the day on which the consumer or a third party different from the courier and designed by the consumer, acquires physical possession of the first good;
3.2 The consumer can present any unequivocal statement from which the will to withdraw from the contract emerges (“Declaration of withdrawal”). Communications must be sent to: GFC S.R.L. Via Senna, 33, 50019, Sesto Fiorentino (FI) or by email to: email@example.com. It is necessary that the relative communication is sent before the expiry of the withdrawal period (14 days) and that the product is returned to the seller within 14 (fourteen) days following the date on which he communicated to the professional his decision to withdraw from the contract.
Art. 4 – EFFECTS OF THE EXERCISE OF WITHDRAWAL RIGHT
4.1 The seller or company reimburses all payments received in relation to the product for which the consumer has exercised the right of withdrawal, excluding the costs of delivery of the goods (including those for its return in case of withdrawal) within 14 days from the receipt of the communication concerning the exercise of the right of withdrawal. The payment will be made with the same method used for the order, except different communication by the consumer, and provided that the seller does not incur any costs as a result of the refund. The consumer is required to return the products to the seller by delivery to the courier without undue delay and in any case 14 (fourteen) days from the date on which the withdrawal was communicated. The consumer will bear the direct costs of returning goods. We will proceed with the refund only when the product has been received in the same conditions of receipt, not used and completely intact in all its parts provided with the original packaging and in perfect condition without missing any original equipment. Failing this, the withdrawal will be ineffective and the seller will send the purchased good back to the sender, debiting it for each shipping charge.
Art. 5 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right withdrawal cannot be implemented in case of:
– the seller contracts after the complete performance of the service if the execution started with the consumer and with the acceptance of the loss of withdrawal right following the full execution of the contract by the seller.;
– supply of goods made to measure or clearly personalized;
– natural defects of leather – please read “Our leather” on www.tornabuoni-italy.com;
– product demigod by the customer at the delivery or at the moment of opening the box;
– supply of sealed audio or video recordings or sealed software that have been opened after delivery.
Art. 6 – PAYMENT OF THE PRICE AND BILLING
6.1 All prices are inclusive of VAT applicable pursuant to the law. They will be determined clearly and precisely when the order is placed and before proceeding to payment.
6.2The user can make the payment by credit card, prepaid card or paypal. If the payment is made by credit card, the user will have to confirm on the website the data of the credit card used for the purchase by entering the sixteen-digit numbers provided, the expiry date and the security code. The customer is solely responsible for the data entered and guarantees to have the legitimate availability of the credit card used.
6.3 In the case of fraudulent or undue charges on the card used for purchases on the web site www.tornabuoni-italy.com, the user must notify the company at the following address firstname.lastname@example.org, in order to allow the company to carry out the necessary checks. The seller and the company are not responsible for the illicit or fraudulent use of credit cards and/or other method of payment made by third parties during the order process.
6.4 The invoice will be issued in electronic format according to the regulations in force.
Art.7 – SHIPPING
7.1 Shipments are entrusted to the TNT and FEDEX companies that will deal with logistics and transport. Deliveries are not made on Saturdays, Sundays, during national, regional and local holidays. The shipping costs are charged to the customer.
7.2 The user will be informed about the delivery deadline before the conclusion of the purchase procedure, however the estimated delivery times of the products are purely indicative and in no way binding. If an order includes more products, the delivery may be made at different times and dates. The delivery obligation is fulfilled by the transfer of the material availability of the goods to the user or person designated by him.
7.3 If, at the moment of the delivery of products to the indicated address, the user (or authorized person) is not present, the latter will be contacted and the procedure for finalizing the delivery will be indicated. In particular the user must indicate if: a) the courier must proceed with another delivery attempt; b) return the parcel to the sender; c) delivery the shipment to a new address. In the event that the user does not provide the necessary information within 14 (fourteen) calendar days, the goods can be returned to the seller or if the return proves to be difficult to perform, it can be destroyed and the user will also be charged the distribution/return costs. In the same way, the shipment can be destroyed as of the sixth month from the date of shipment, may not have been requested for information or that – after an alleged loss or destruction – has already been compensated.
7.4 At the moment of the delivery the user must sign the delivery note and note the observations and problems encountered at the time of delivery such as obvious defects or handling of the products or packaging.
Art. 8 – WARRANTIES ON THE SOLD PRODUCTS AND LIMITATIONS OF LIABILITY
8.1 In case of defective products or in any case non-compliant with the placed orders, the customer has the right to restore without costs the product by repair or replacement of the product.
The customer can exercise this right if the defect occurs within the term indicated on the product sheet. In order to exercise the aforementioned right, the customer must contact GFC S.R.L. by email to: email@example.com or firstname.lastname@example.org.
8.2 COMMERCIAL GUARANTEE
All products presented on the website www.tornabuoni-italy.com benefit of conformity warranty, commercial guarantee and its duration is indicated on the product sheets.
The customer must keep the invoice to benefit the warranty.
Art. 9 – APPLICABLE LAW AND COMPETENT COURT
9.1 These General Conditions of use and sale are regulated and must be interpreted under the italian laws and the application of the United Nations Convention on International goods sales contracts is expressly excluded. The user and us accept to be subject to the non-exclusive jurisdiction of the Florence court, in fact if you buy as a consumer you will be able to act in the district of Court where you are resident or domiciled to promote a dispute in relation to these General Conditions of Sale.
9.2 We remember that – pursuant to the provisions of part V, title II-bis, of the Legislative Decree 206/2003 and other changes, as well as under the directive 2013/11/EU and Art. 14 Reg. 524/2013/EU – the consumer, for the resolution of disputes arising under this contract, may resort to the procedures for out-of-court settlement of disputes, by restoring to the ADR (Alternative Dispute Resolution), through the platform reachable by clicking on this link: https://ec.europa.eu/consumers/odr.
Art. 10 – CHANGES TO THE GENERAL SALES CONDITIONS
We reserve the right to modify the website, policies and these General terms of sale at any time to offer new products or services, or to conform to laws or regulations. You will be subject to the policies and terms of the general sales conditions in force at the time that you buy products by us.
Art. 11 – CONTACTS
For any information about complaints or assistance, we provide the following contacts: GFC S.R.L. (Vat number 05995970489), registered office: Via Senna, 33, 50019, Sesto Fiorentino (FI), email: email@example.com; firstname.lastname@example.org.
Art. 12 – INTEGRITY
These general terms of sale are constituted by the totality of the clauses that compose them. If one or more provisions of these general conditions of sale are deemed invalid, null or for any reason unenforceable, this condition will not affect the validity and effectiveness of the remaining provisions which will therefore continue to have full force and effectiveness.