Returns and Refunds

Pursuant to art. 52 of the legislative decree 6th September 2005 n. 206 (“Consumer code”), you have the right to withdraw from the contract signed with the Seller without any penalty and motivation, within fourteen (14) days from the day you received the product bought on www.tornabuoni-italy.com. Gfc srl guarantees 100% refund except for any duties, local taxes and shipping costs. the refund will be made within 10 days and not more from the day of the retuning goods. Gfc srl does not accept returns of:

  • personalized goods
  • products without tag
  • used products
  • products not intact

The Customer can make the request of return by filling the form or simply writing an email to shop@tornabuoni-italy.com.

Gfc srl reserves the right to refuse unauthorized returns and send back to the sender.

The return of personalized (engraved) items due to second thoughts is not possible, unless the items are damaged or abnormalities are present (leather with obvious cuts, hinges not working, broken lining, ecc..), given that the right of withdrawal does not apply to personalized items (art. 5 comma 3 lettera c del D.Lgs. 185 del 22/05/99).

The shipping costs are charged to the Customer and he is fully responsible, for this reason we always suggest to use a tracked shipping service.

Fill out the following form to make a return explaining the reason. You will be contacted as soon as possible to start the procedure.

    * REQUIRED FIELD